I don't like how the Word documents lookin the browser when we click to open them in CaseDocs (doesn't populate w/ our letterhead, and some of the formatting looks funky). So everytime I open up a word doc, i have to go and click to open it in the Word Desktop app. . . any way to make a preference to open up these documents in the word desktop app by default would be nice.
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I agree. I thought once you open a document to the desktop that it would remain as a default to open future documents, which it does not. It's such a waste of unnecessary time.
You actually have the option to do that. When you open a document, then manually send it to the WORD app, a message should pop up asking if you always want it to open in WORD. Most staff in my office has done this and there hasn’t been any issue. Now all the WORD documents open directly in the WORD app. You can also do this with PDF documents.