Ideas & Enhancements

Kenect integration needs to post to case notes automatically

Right now the integration allows you to assign a text thread to a case from Kenect and the "sync" posts the messages to the Neos, but you still have to go through your Neos messages and post each message to the case.


Please improve the integration so that once I have connected a text thread to a case in Kenect, all those messages are syncing directly to the case notes tab.


  • Guest
  • Apr 27 2023
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