Ideas & Enhancements

SMS on Neos

It would be really helpful if when messaging a client from Neos the responses would go back into Neos instead of going into Outlook.

  • Guest
  • Mar 2 2021
  • In Development
  • Attach files
  • Guest commented
    8 Mar 07:30pm


  • Guest commented
    13 Dec, 2022 11:29pm

    agree with the below note, and add: if the responding SMS goes to an outlook inbox of a user and sits there, no one else using Neos has any way to know a response has come in; imagine all the double talk this would prevent !

  • Guest commented
    14 Oct, 2022 06:44pm

    Having the Neos outlook plugin see the SMS and using an auto tag to flag the conversation and automatically place the response back into Neos to the appropriate case would be highly desirable. This would ensure that corresponds between staff and the client are 100% captured.