agree with the below note, and add: if the responding SMS goes to an outlook inbox of a user and sits there, no one else using Neos has any way to know a response has come in; imagine all the double talk this would prevent !
Having the Neos outlook plugin see the SMS and using an auto tag to flag the conversation and automatically place the response back into Neos to the appropriate case would be highly desirable. This would ensure that corresponds between staff and the client are 100% captured.
Guest
Agree
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agree with the below note, and add: if the responding SMS goes to an outlook inbox of a user and sits there, no one else using Neos has any way to know a response has come in; imagine all the double talk this would prevent !
Attachments Open full size
Having the Neos outlook plugin see the SMS and using an auto tag to flag the conversation and automatically place the response back into Neos to the appropriate case would be highly desirable. This would ensure that corresponds between staff and the client are 100% captured.
Attachments Open full size