Remove the 'add Note' button from the head of the case - when suers are on the Notes tab, it is confusing because they think that is where they are supposed to cliek to ad a note.
Instead of removing the case header "Add Note" button, maybe change the name to "Add Alert" or something similar (without the word "Note") to differentiate this from the Notes Tab.
Guest
Instead of removing the case header "Add Note" button, maybe change the name to "Add Alert" or something similar (without the word "Note") to differentiate this from the Notes Tab.