We use Kenect for text messaging. Kenect offers us an easy way to get reviews, but additionally, we also love it because it is one number which our clients can text and our entire office has access to. The texts can then be assigned to individual staff members for follow up and review. Kenect can also receive photos, and if our clients call the text number back, it forwards to our office phone. If Needles integrated with Kenect, it would be a huge benefit for us.
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Can Neos and Kenect work together to get more data transferred as part of the integration? We used Kenect for text messaging before we started with Neos. We have activated the Kenect integration with Neos to forward inquiries from Kenect's widget to Neos intakes. When the intakes arrive in Neos they list the case type as "Kenect" which is not accurate, while the source of the intake is left blank and should list Kenect. This will allow users to save time with correct data transfer and analyze the results from Kenect on new business. I made a short video showing the problem that you can view here: https://www.loom.com/share/a76dce47950c40178ea3cdd5a9e15a62?sid=a8f16ef2-9c5f-42df-8b0c-5b74290fde99
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Kenect integration has rolled out but you have to manually post each message to the case notes. Please improve this integration so that by assigning a case to a text thread on the Kenect side then automatically posts the notes to the Neos case.
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