Ideas & Enhancements

Neos Texting: Send notifications ONLY to those assigned to the text conversation

Currently the functionality is to send notifications to staff assigned to the conversation AND the case. This causes a lot of unnecessary clutter in the notifications pane, especially for managerial staff members assigned to cases.

Users would like for the notifications to only be sent to those assigned to the text conversation.

  • Guest
  • Mar 27 2023
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  • Guest commented
    18 Jan 16:53

    Ideally, only the sender of the SMS would receive the replies unless the sender adds another staff member. I get a lot of text for mundane case items between my clients and support staff. Checking them, only to find out it is something I know nothing about that causes a big disruption in workflow. - Frank Nunes #NunesLaw

  • Guest commented
    17 Jan 17:00

    Agree. Only staff listed in staff box should get notifications/texts

  • Guest commented
    October 30, 2023 20:36

    Agree

  • Guest commented
    October 19, 2023 17:21

    Agree

  • Guest commented
    October 19, 2023 17:15

    Agree

  • Guest commented
    October 16, 2023 21:43

    Correct!

  • Guest commented
    October 16, 2023 21:03

    agree

  • Guest commented
    August 19, 2023 12:05

    I agree but I think giving the option to get the response in an email or getting a notification alert in an additional manner would be helpful also. I spend a lot of my day outside of Needles working also and I miss the notification pop-up sometimes.

  • Guest commented
    August 14, 2023 12:43

    Agree!

  • Guest commented
    August 11, 2023 14:27

    Agree

  • Guest commented
    August 11, 2023 13:25

    Highly agree!!!! in our office the managerial staff is starting to ignore notifications all together due to having so many since they are assigned to 200+ cases.

  • Guest commented
    August 09, 2023 16:41

    Highly Agree! We have various staff assigned to cases to perform particular roles at different times in the case life cycle. It will make it nearly impossible to identify text messages that are 99% of the time for the primary staff position. At a minimum make a check box for all staff or Primary Staff only notifications. Even better have a checkbox for each staff position within the case that turns notifications on or off.

  • Guest commented
    June 21, 2023 17:26

    Agree

  • Guest commented
    June 21, 2023 16:51

    highly agree

  • Guest commented
    June 21, 2023 16:12

    Unfortunately, this does make it so that the notifications in Neos become useless. We have managing partners and paralegals that are on all cases. This means that they receive a notification for every text sent for any case. That means when going through the hundreds on the day for texts, the other notifications they need will likely be lost.

  • Guest commented
    June 21, 2023 16:09

    Agree

  • Guest commented
    June 21, 2023 16:00

    agree

  • Guest commented
    June 21, 2023 15:59

    agree

  • Guest commented
    June 21, 2023 15:55

    agree

  • Guest commented
    June 21, 2023 11:58

    Highly agree. We lose notifications of important messages when swamped with unnecessary ones. Want ability to assign which staff positions receive the notifications.

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