Currently the functionality is to send notifications to staff assigned to the conversation AND the case. This causes a lot of unnecessary clutter in the notifications pane, especially for managerial staff members assigned to cases.
Users would like for the notifications to only be sent to those assigned to the text conversation.
I agree but I think giving the option to get the response in an email or getting a notification alert in an additional manner would be helpful also. I spend a lot of my day outside of Needles working also and I miss the notification pop-up sometimes.
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Agree!
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Agree
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Highly agree!!!! in our office the managerial staff is starting to ignore notifications all together due to having so many since they are assigned to 200+ cases.
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Highly Agree! We have various staff assigned to cases to perform particular roles at different times in the case life cycle. It will make it nearly impossible to identify text messages that are 99% of the time for the primary staff position. At a minimum make a check box for all staff or Primary Staff only notifications. Even better have a checkbox for each staff position within the case that turns notifications on or off.
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Agree
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highly agree
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Unfortunately, this does make it so that the notifications in Neos become useless. We have managing partners and paralegals that are on all cases. This means that they receive a notification for every text sent for any case. That means when going through the hundreds on the day for texts, the other notifications they need will likely be lost.
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Agree
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agree
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agree
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agree
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Highly agree. We lose notifications of important messages when swamped with unnecessary ones. Want ability to assign which staff positions receive the notifications.
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Highly agree
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agree
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Please add this feature. Currently it is rendering the notifications useless as there are far too many for everyone.
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agree
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