Ideas & Enhancements

Neos Texting: Send notifications ONLY to those assigned to the text conversation

Currently the functionality is to send notifications to staff assigned to the conversation AND the case. This causes a lot of unnecessary clutter in the notifications pane, especially for managerial staff members assigned to cases.

Users would like for the notifications to only be sent to those assigned to the text conversation.

  • Guest
  • Mar 27 2023
  • Attach files
  • Guest commented
    18 Jan 04:53pm

    Ideally, only the sender of the SMS would receive the replies unless the sender adds another staff member. I get a lot of text for mundane case items between my clients and support staff. Checking them, only to find out it is something I know nothing about that causes a big disruption in workflow. - Frank Nunes #NunesLaw

  • Guest commented
    17 Jan 05:00pm

    Agree. Only staff listed in staff box should get notifications/texts

  • Guest commented
    30 Oct, 2023 08:36pm

    Agree

  • Guest commented
    19 Oct, 2023 05:21pm

    Agree

  • Guest commented
    19 Oct, 2023 05:15pm

    Agree

  • Guest commented
    16 Oct, 2023 09:43pm

    Correct!

  • Guest commented
    16 Oct, 2023 09:03pm

    agree

  • Guest commented
    19 Aug, 2023 12:05pm

    I agree but I think giving the option to get the response in an email or getting a notification alert in an additional manner would be helpful also. I spend a lot of my day outside of Needles working also and I miss the notification pop-up sometimes.

  • Guest commented
    14 Aug, 2023 12:43pm

    Agree!

  • Guest commented
    11 Aug, 2023 02:27pm

    Agree

  • Guest commented
    11 Aug, 2023 01:25pm

    Highly agree!!!! in our office the managerial staff is starting to ignore notifications all together due to having so many since they are assigned to 200+ cases.

  • Guest commented
    9 Aug, 2023 04:41pm

    Highly Agree! We have various staff assigned to cases to perform particular roles at different times in the case life cycle. It will make it nearly impossible to identify text messages that are 99% of the time for the primary staff position. At a minimum make a check box for all staff or Primary Staff only notifications. Even better have a checkbox for each staff position within the case that turns notifications on or off.

  • Guest commented
    21 Jun, 2023 05:26pm

    Agree

  • Guest commented
    21 Jun, 2023 04:51pm

    highly agree

  • Guest commented
    21 Jun, 2023 04:12pm

    Unfortunately, this does make it so that the notifications in Neos become useless. We have managing partners and paralegals that are on all cases. This means that they receive a notification for every text sent for any case. That means when going through the hundreds on the day for texts, the other notifications they need will likely be lost.

  • Guest commented
    21 Jun, 2023 04:09pm

    Agree

  • Guest commented
    21 Jun, 2023 04:00pm

    agree

  • Guest commented
    21 Jun, 2023 03:59pm

    agree

  • Guest commented
    21 Jun, 2023 03:55pm

    agree

  • Guest commented
    21 Jun, 2023 11:58am

    Highly agree. We lose notifications of important messages when swamped with unnecessary ones. Want ability to assign which staff positions receive the notifications.

  • Load older comments